Resolve the routine instantly, escalate the rest with context.
An AI support agent that answers questions from your knowledge base, handles routine tickets end-to-end, and hands off complex issues to humans with full context.
When the AI detects an issue outside its scope or a frustrated customer, it escalates to a human agent and passes a full transcript plus a summary and suggested next step.
From your connected knowledge base, help docs, and past resolved tickets — kept in sync automatically.